Legal

Privacy Policy

Last updated: 9 June 2026

This Privacy Policy explains how Rafty ("we", "us", "our") collects, uses, and protects the personal information you share with us when you visit our website or book a rafting tour in the Lori Region, Armenia. By using our website or services, you agree to the practices described below.

1. Information we collect

We collect information that you provide directly and information gathered automatically when you use our site.

Information you provide

  • Booking details — your name, email address, phone number, group size, preferred tour and date.
  • Communications — messages you send us by email, phone, or our contact form.
  • Safety information — relevant details (such as age or swimming ability) needed to run a tour safely.

Information collected automatically

  • Basic technical data such as browser type, device, and approximate location.
  • Usage data about how you interact with the site, collected via cookies or similar technologies.

2. How we use your information

  • To process and confirm your tour bookings.
  • To communicate with you about your trip, including changes due to weather or river conditions.
  • To ensure participant safety and comply with local regulations.
  • To improve our website and services.
  • To send you updates or offers, where you have agreed to receive them.

3. Legal basis for processing

We process your personal data where it is necessary to perform our contract with you (your booking), to comply with legal obligations, for our legitimate business interests, or based on your consent.

4. Sharing your information

We do not sell your personal information. We may share it only with:

  • Service providers who help us operate our business (for example, payment processors or scheduling tools).
  • Authorities, where required by law or to protect the safety of participants.

5. Cookies

Our website may use cookies to remember your preferences (such as language) and to understand how the site is used. You can control or disable cookies through your browser settings, though some features may not work as intended.

6. Data retention

We keep your personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by law.

7. Your rights

Depending on your location, you may have the right to access, correct, or delete your personal data, to object to or restrict its processing, and to withdraw consent. To exercise any of these rights, please contact us using the details below.

8. Data security

We take reasonable technical and organisational measures to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Children's privacy

Minors may join our tours only with the consent and supervision of a parent or guardian, who is responsible for providing any required information on their behalf.

10. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent revision.

11. Contact us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

See also our Terms of Service.